[tr:auto] Responsible gaming

[tr:auto] Our commitment

[tr:auto] Citadel treats gaming as entertainment, not income. We work to protect vulnerable players, promote transparent practices, and signpost professional help — confidentially and in line with applicable law.

[tr:auto] Self-assessment

[tr:auto] If play stops feeling fun — time, money, or mood — use recognised self-assessment tools from the organisations below. Signs can include chasing losses, hiding play, or borrowing to gamble.

[tr:auto] Deposit limits

[tr:auto] Set daily, weekly, or monthly caps in your account. Decreases usually apply immediately; increases may require a reflection period to support considered decisions.

[tr:auto] Self-exclusion

[tr:auto] Request temporary or permanent exclusion from Citadel. During exclusion, access and marketing should stop. National registries may apply in your jurisdiction in addition to our tools.

[tr:auto] Cooling-off

[tr:auto] Short breaks (from 24 hours to several weeks) pause play without permanently closing your account — useful when you want time out without a long-term commitment.

[tr:auto] Reality checks

[tr:auto] Optional reminders show session duration and spend so you can decide when to stop. Enable them in account settings where available.

[tr:auto] Protection of minors

[tr:auto] Citadel is 18+[tr:auto] only. We verify age at registration and may request documents. Parents and carers should use device filters and never share login details with minors.

[tr:auto] Help resources

[tr:auto] If gambling is affecting you or someone close to you, free confidential support is available:

• [tr:auto] Joueurs Info Service — 09 74 75 13 13 · joueurs-info-service.fr
• [tr:auto] Adictel — adictel.com
• [tr:auto] SOS Joueurs — sos-joueurs.org

[tr:auto] Replace or supplement with organisations valid in your licensed markets. Citadel does not provide medical or legal advice.

[tr:auto] Our support team can help activate account tools or answer questions about safer play.