[tr:auto] Contact & support

[tr:auto] Get in touch

[tr:auto] Our team handles questions about your account, crypto deposits and withdrawals, promotions, game access, and safer play tools. When live chat is available, it is usually the quickest option for straightforward requests.

[tr:auto] Replace support@citadelcasino.example with your production address when you go live.

[tr:auto] Hours

[tr:auto] Live chat is typically staffed seven days a week, 9:00–02:00 (Paris). Outside those hours, use the form below; we aim to reply within one business day. Complex cases may take longer.

[tr:auto] How to place a bet

[tr:auto] Add picks from the sportsbook or horse racing lobby, then confirm stake and place from the bet slip. You must be signed in; practice mode uses a virtual balance, real mode debits your wallet.

1. [tr:auto] Sports: open the Sportsbook, browse leagues or live markets, and tap odds to add a selection.
2. [tr:auto] Racing: go to Horses, pick a meeting and race, then choose runner and bet type.
3. [tr:auto] Open the bet slip (sidebar on desktop or slip control on mobile). Enter stake, review potential return, then tap Place bet. Eligible picks may combine as a parlay.

[tr:auto] Mention "Sports" or "Racing" in your subject if you contact us about a wager.

[tr:auto] Send a secure message

[tr:auto] Frequently asked questions

[tr:auto] Answers to withdrawals, verification, passwords, bonuses, and technical tips are on our dedicated [tr:auto] FAQ. [tr:auto] page. For limits, breaks, and self-exclusion, see [tr:auto] Responsible gaming.