Wallet & payments
How to buy cryptocurrency
Clear paths to get Bitcoin, stablecoins, and other digital assets — from regulated apps with identity verification to peer-to-peer marketplaces. Always double-check official URLs and withdraw only to wallets you control.
Last updated · April 2026
Why this guide
Citadel accepts cryptocurrency deposits. This page explains — in plain language — how most people acquire crypto using popular platforms. We do not endorse any single provider; offers, fees, and availability depend on your country and change over time.
You will need a personal wallet (exchange account or self-custody wallet) to buy crypto, then you can send funds to the deposit address shown in your Citadel cashier after sign-in.
Typical flow in four steps
- Choose a reputable platform — Prefer well-known exchanges with a long track record, transparent fees, and strong security (2FA, withdrawal whitelist). Verify you are on the official domain before signing up.
- Complete identity verification (KYC) if required — Most large exchanges require ID and proof of address. This reduces fraud and complies with regulations. Verification can take from minutes to a few days.
- Fund your account and buy — Deposit fiat by card or bank transfer where supported, then purchase the asset you need (e.g. BTC, ETH, USDT). Check network fees and minimum purchase amounts.
- Withdraw to your own wallet or send to Citadel — For self-custody, withdraw from the exchange to a wallet you control. For Citadel, copy the deposit address and network from the cashier, send a small test amount first, then the rest.
Major platforms with KYC (identity check)
These are widely used centralized exchanges that usually require verification. Fees, supported countries, and payment methods vary — visit each official site for up-to-date terms.
KYC · Centralized
Bybit
Global crypto exchange known for derivatives and spot trading; KYC tiers apply for most fiat and withdrawal features.
Official websiteKYC · Centralized
Crypto.com
App and exchange with card, fiat ramps, and wide asset support; identity verification is standard for full access.
Official websiteKYC · Centralized
Bitget
Spot and copy-trading platform; KYC required for compliance and higher limits in most regions.
Official websiteKYC · Centralized
Binance
One of the largest exchanges by volume; strong fiat on-ramps in supported countries with full KYC for most services.
Official websiteKYC · Centralized
KuCoin
Large altcoin selection; KYC increasingly required for fiat and certain features depending on jurisdiction.
Official websitePeer-to-peer and lower-KYC options
Some users buy crypto directly from other people or via decentralized-style marketplaces. Liquidity, price, and legal treatment differ by country — research local rules before you trade.
P2P / decentralized
LocalCoinSwap
P2P marketplace with multiple payment methods; risk depends on the counterparty and payment type you choose.
Official websiteP2P / decentralized
Bisq
Decentralized desktop P2P exchange; trades are typically slower but non-custodial — technical setup required.
Official websiteP2P / decentralized
Hodl Hodl
Non-custodial P2P contracts with multisig escrow; suitable for experienced users who understand Bitcoin workflows.
Official websiteSafety checklist
Before you buy or send crypto:
- Bookmark official exchange URLs; beware of phishing ads and fake apps.
- Enable two-factor authentication (2FA) everywhere it is offered.
- Start with a small test transfer before moving large amounts to Citadel or cold storage.
- Never share your seed phrase, private keys, or Citadel password with anyone — including “support” in DMs.
If an offer looks too good to be true (e.g. guaranteed returns), it is almost certainly a scam.
Disclaimer
Citadel does not operate the exchanges or P2P platforms listed above. Names are provided for education only. Listing does not imply partnership, endorsement, or that services are available in your jurisdiction.
Cryptocurrency prices are volatile. Only spend what you can afford to lose. For gambling support resources, see our Responsible gaming page.
Frequently asked questions
- Do I have to use one of these exchanges?
- No. Any method that lets you send compatible crypto to your Citadel deposit address is fine, as long as you use the correct network shown in the cashier.
- What is KYC?
- Know Your Customer: the exchange verifies your identity (ID, sometimes address). It helps prevent fraud and money laundering and is required by most large regulated platforms.
- Why is P2P riskier?
- You often deal with individual sellers and payment rails outside the exchange’s full control. Scams and chargebacks are more common without strict escrow and reputation discipline.
- Which network should I choose when withdrawing?
- Always match the network shown in your Citadel deposit screen (e.g. ERC-20, TRC-20, Bitcoin). Sending on the wrong network can result in permanent loss.
- Can Citadel help if I sent crypto to the wrong address?
- Blockchain transfers are irreversible. Citadel cannot recover funds sent to an incorrect address or wrong network. Contact support only with transaction hashes for investigation on our side.
Ready to deposit?
Open your Citadel wallet, choose your asset, and follow the on-screen address and network. Our support team can help with cashier questions — not with third-party exchange issues.
Go to wallet