Cookie Policy

What is a cookie?

A cookie is a small text file stored on your device when you visit a website or app. It helps remember session state, preferences, or aggregated usage. Similar technologies (local storage, pixels) may be used for comparable purposes.

Strictly necessary (essential)

Required for core operation: authentication, session security, load balancing, and (where applicable) remembering your cookie-banner choice. Without them, login and wagering flows may not work.

Analytics

Help us understand how Citadel is used (pages viewed, journeys, technical errors) to improve performance and UX. Non-essential analytics run only with consent when required by law.

Functional

Remember choices such as language, layout preferences, or responsible-gaming display options. They improve comfort but are not strictly required for the base service.

Marketing & advertising

With consent, cookies may personalise offers, measure campaigns, or cap ad frequency. Partners may set their own cookies governed by their policies.

Managing consent & browser settings

Use our cookie banner or footer links to update preferences. Browsers also let you block or delete cookies; blocking all cookies may break secure login. See also our Privacy Policy.